If there you continue to have problems downloading your assets, please email us directly at or alternatively, you can submit a ticket via this web form. However, once the assets have been downloaded you are free to manage them in whatever way you wish, such as importing them into other programs to work with, if the assets are compatible that is. Sadly, we cannot provide asset downloads via an email or in another format, due to security concerns, as I am sure you can appreciate. That is not something that Unity has any control over sadly.Īssets must be downloaded within Unity via the Package Manager to access the files. Having said that, sometimes certain restrictions on your browser or machine can prevent Unity from opening when you click that button. In regards to the 'Open in Unity' button not working, this is most likely due to either not having the Unity Hub and/or Editor open on your machine at the same time.
We are also working to improve the flow of Unity as we understand that things can always be better for our users. When you are ready to pay for your item (s), click the Proceed to Checkout button. A message confirms that the package is in your shopping cart. Click the Add to Cart button to purchase an Asset package. We do take your comments and feedback on board and appreciate your sharing this with us. To purchase an Asset package: Click the Add to Cart button. I am sorry to hear that you feel this way about Unity and the asset download process.